Browse by Categories

• Updates to Online Mall

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  Why is the Online Mall page being discontinued?
  Are there any alternative ways to earn Linkpoints from online shopping?
  When will the Online Mall page be taken offline?
  Will I still be able to earn Linkpoints from my Online Mall purchases?
  Will my transactions still be eligible?

• Updates as of 1 November 2023

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  What are the updates to the Link Rewards Programme as of 1 November 2023?
  What are the updates to the FairPrice Group Privacy Notice as of 1 November 2023?
  

• Rewards on the FairPrice Group app

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  What is Rewards on the FairPrice Group app?
  How do I access Rewards on the FairPrice Group app?
  How do I redeem a reward using my Linkpoints?
  Where can I find my redeemed rewards?
  How do I use a reward which I have redeemed earlier using my Linkpoints?

• Linkpass

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  What is Linkpass?
  I have not created Linkpass profile before, why is there a match with an existing profile with my mobile/email?
  Why haven't I receive the email link to reset my password?
  I have already verified the account once before, why am I receiving the message to verify again?
  Forgot my password, how can I reset it?

• Link+

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  What is Link+
  Why is Link Rewards introducing Link+?
  How can I qualify for Link+?
  After I qualify for Link+, how soon can I start redeeming the benefits?
  How can I start enjoying the Link+ benefits?

• Card replacement

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  What should I do if my Link/NTUC card is damaged, lost or stolen?
  What should I do if I do not receive my replacement Link/ NTUC card?
  

• General enquiries

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  Where can I apply for a Trust Credit Card or Savings Account?
  Trust Link Credit/Debit Cards and NTUC Link Credit/Debit Cards are the latest additions to Link Rewards cards. Who is behind Trust?
  I requested for a replacement Trust Credit/Debit card. What should I do if I do not receive my replacement Trust Credit/Debit Card?
  Where do I find the list of Link partners?
  What is the Link Rewards Programme?
  How does it work?
  Why do I create a Link account?
  Who can I contact for enquiries?

• Link account registration / login

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  Why am I receiving a "Do you have another account?" prompt?
  Why is there more than one Link account under my email or mobile number?
  What should I do if I have received an email to verify my accounts, but cannot find the prompt on the FairPrice Group app?
  What should I do if I see an unfamiliar name in the account registered under my email or mobile number?
  How do I get my 16 digit Link Rewards card number? My Trust Credit/Debit card is tied to a newly created Link account, but I am an existing Link member. What should I do? Will I lose my previously earned Linkpoints?
  My Trust Credit/Debit card is tied to an incorrect Link account. What should I do? Can I merge my Link accounts?
  I am not a Link member. Will a new Link membership be created for me when I sign up for Trust cards?
  I am an existing Link member. Will my Link membership be linked to my Trust card?
  My registration has failed; it says my details are not valid. Why and what should I do?

• Link Rewards cards

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  How can I activate my card?
  How long will the Trust Credit card application take?
  What are the features of the Trust Credit Card?
  Can my Trust Link Credit/Debit Card or NTUC Link Credit/Debit Card be used to identify me as a Link member and/or NTUC Union member?
  Are zero fees (no annual fee, no cash advance fee, no foreign currency fee and no overlimit fee) valid for a limited time only? I have multiple Link Rewards cards. Can the Linkpoints earned from various cards be accumulated into one Link account?
  Which card can I use to redeem my Linkpoints?
  How do I apply for a Link Rewards card?
  What is the difference between all cards?
  What is NTUC card?

• Linkpoints

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  What are the updates to the Link Rewards Programme as of 1 November 2023?
  Why is there an update to the Link Rewards Programme from 1 November 2023?
  Why is the ‘Redeem Linkpoints’ toggle button in the Payment page on the FairPrice Group app set to OFF by default?
  Can I combine the Linkpoints earned in different years for the purpose of redemption?
  My Linkpoints were not credited. What should I do? How do I continue to earn and redeem Linkpoints if I terminate my Trust account?
  What happens to my Linkpoints if I return or refund the product(s) purchased with my Trust Credit/Debit Card?
  What should I do if I did not receive any Linkpoints on my purchase using my Trust Credit/Debit card?
  When do I see my monthly and quarterly bonus Linkpoints as awarded by Trust (when I hit respectively the monthly and quarterly minimum spends)?
  When will I receive my earned Linkpoints on my Trust Cards? (excluding monthly and quarterly bonus Linkpoints)? Can I still use my Link Rewards card to earn and redeem Linkpoints at partners?
  Which partners can I make payment with the FairPice Group app?
  How do I earn and redeem Linkpoints at Link partners with the FairPrice Group app?
  Which partners can I use the FairPrice Group app to earn and redeem Linkpoints?
  Do I get my Linkpoints immediately when I shop at Link partners including FairPrice, Unity and participating Cheers stores? Will the transition to digital payment make it harder for us to earn and redeem Linkpoints?
  

• Linkpoints exchange

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  What is Linkpoints exchange?
  How does Linkpoints exchange work?
  How long does it take to have my Linkpoints exchange conversion request processed?
  Where can I view the status of my Linkpoints exchange conversion request?
  

• FairPrice Group app

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  With the recent scams, how can members be sure if the communications received are real?
  Why should we download the FairPrice Group app?
  What is the FairPrice Group app about?
  Can I earn and redeem Linkpoints at stores using the FairPrice Group app?
  How will I be updated on Link promotions and rewards?

• Banking products

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  What are the features and benefits of the Trust Savings account?
  What do I need to sign up for a Savings Account by Trust?
  Can I open a Savings Account by Trust?
  How long does the application take?
  Can I open more than one Trust Savings Account? Travel Insurance
  Motor Insurance
  Domestic Helper Insurance
  Enhanced Home Insurance