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• Linkpass

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  What is Linkpass?
  I have not created Linkpass profile before, why is there a match with an existing profile with my mobile/email?
  Why haven't I receive the email link to reset my password?
  I have already verified the account once before, why am I receiving the message to verify again?
  Forgot my password, how can I reset it?

• OCBC / NTUC Plus! Visa Cards

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  What will happen to my Linkpoints when I activate a new OCBC Credit or Debit Card?
  Can I get a Link Rewards card for my supplementary cardholder?
  Why am I unable to view my Linkpoints in the FairPrice app?
  Do I need to request a physical Link Rewards card if I’m using the FairPrice app?
  I’ve been paying for a recurring Union membership fee with my OCBC / NTUC Plus! Visa Card. How can I update my banking card details?

• Card replacement

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  What should I do if my Link/NTUC card is damaged, lost or stolen?
  What should I do if I do not receive my replacement Link/ NTUC card?
  

• General enquiries

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  Where can I apply for a Trust Credit Card or Savings Account?
  Trust Link Credit/Debit Cards and NTUC Link Credit/Debit Cards are the latest additions to Link Rewards cards. Who is behind Trust?
  I requested for a replacement Trust Credit/Debit card. What should I do if I do not receive my replacement Trust Credit/Debit Card?
  Where do I find the list of Link partners?
  What is the Link Rewards Programme?
  How does it work?
  Why do I create a Link account?
  Who can I contact for enquiries?

• Link account registration / login

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  My Trust Credit/Debit card is tied to a newly created Link account, but I am an existing Link member. What should I do? Will I lose my previously earned Linkpoints?
  My Trust Credit/Debit card is tied to an incorrect Link account. What should I do? Can I merge my Link accounts?
  I am not a Link member. Will a new Link membership be created for me when I sign up for Trust cards?
  I am an existing Link member. Will my Link membership be linked to my Trust card?
  My registration has failed; it says my details are not valid. Why and what should I do?

• Link Rewards cards

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  Trust Cards
  Link Rewards cards

• Linkpoints

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  Can I combine the Linkpoints earned in different years for the purpose of redemption?
  My Linkpoints were not credited. What should I do?
  Where can I check my Linkpoints balance and transaction history?
  How do I earn Linkpoints?
  How do I redeem Linkpoints? How do I continue to earn and redeem Linkpoints if I terminate my Trust account?
  What happens to my Linkpoints if I return or refund the product(s) purchased with my Trust Credit/Debit Card?
  What should I do if I did not receive any Linkpoints on my purchase using my Trust Credit/Debit card?
  When do I see my monthly and quarterly bonus Linkpoints as awarded by Trust (when I hit respectively the monthly and quarterly minimum spends)?
  When will I receive my earned Linkpoints on my Trust Cards? (excluding monthly and quarterly bonus Linkpoints)? Do I get my Linkpoints immediately when I shop at Link partners including FairPrice, Unity and participating Kopitiam oulets?
  Will the transition to digital payment make it harder for us to earn and redeem Linkpoints?
  

• Linkpoints exchange

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  What is Linkpoints exchange?
  How does Linkpoints exchange work?
  How long does it take to have my Linkpoints exchange conversion request processed?
  Where can I view the status of my Linkpoints exchange conversion request?
  

• FairPrice app

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  With the recent scams, how can members be sure if the communications received are real?
  Why should we download the FairPrice app?
  What is the FairPrice app about?
  Can I earn and redeem Linkpoints at stores using the FairPrice app?
  How will I be updated on Link promotions?

• Banking products

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  Insurance
  Trust Savings Account