What should I do if I do not receive my replacement Link/ NTUC card? If you do not receive your replacement card after 5 working days from request date, please reach out to FairPrice Group Customer Service team via our webform at go.link.sg/support. Related articles What should I do if my Link/NTUC card is damaged, lost or stolen? What is the difference between Link account and Linkpass? My Linkpoints were not credited. What should I do? How do I apply for a Link Rewards card? Why is there no card information shown on my physical card?